iPod Reset Utility
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Use iPod Reset Utility to fix the following issues:
* iPod will not play music, and cannot be restored using iTunes.
* iPod is not recognized by iTunes, but is visible in My Computer or in Device Manager on a Windows PC, or in Apple System Profiler on a Mac.
* iPod shuffle (1st generation) is identified as a device in "Recovery mode." iPod shuffle (2nd generation) is identified as a "USB DFU device."
Use iPod Reset Utility to restore the following iPod models back to their factory settings when iTunes is unable to do so. The process completely erases all music and data and reinstalls the iPod software version listed below:
* iPod shuffle (1st generation) - iPod Software version 1.1.5
* iPod shuffle (2nd generation) - iPod Software version 1.0.4
Using iPod Reset Utility
1. Quit all running applications on your computer.
2. Open iPod Reset Utility.
3. Connect iPod to a USB port on your computer. Do not connect iPod to a USB port on your keyboard, or other non-powered USB hub.
4. Click the Reset button.
5. If prompted, enter an administrator name and password. Notice: Do not disconnect iPod during the reset process.
6. When complete, quit iPod Reset Utility and open iTunes to load music onto iPod.
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